After-Sales Service | Custom-Made Outdoor Furniture and Event Tents Manufacturer | Wen's Phoenix Corp.

A Professional Event Equipment Manufacturer

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After-Sales Service | Custom-Made Outdoor Furniture and Event Tents Manufacturer | Wen's Phoenix Corp.

Wen's Phoenix Corp., based in Taiwan since 1988, is a leading manufacturer of outdoor furniture and event tents. Major products include event tents, semi-permanent structures tents, sail shades, outdoor furniture, and children's furniture. The Cross Cable Tent is designed and manufactured using a unique modular technology. Engineered aluminum frame with double layer PVC tent top provide a sturdy structure. Tent products are extensively used with Glass Wall Tents and Structure Tents to make the entire structure robust.

Folding Chairs passed 275lbs, 6" drop test, and 2200lbs dynamic compression tests as well as multi-impact tests were performed on PP plastic. It was known as the "Obama Chair" in the market. Wen's Phoenix has worked on several projects for famous retailers including Walmart, Costco, IKEA, TARGET, DEBENHAMS, WAKE FERM, PERGAMENT, SPIEGEL, MERVYNS, JCPenney, KARE, and Bed Bath & Beyond.

Wen's Phoenix has been offering customers sturdy, durable and elegant event tents, chairs, sofas, and tables for over 34 years. Wen's Phoenix ensures each customer's demands are met.

After-Sales Service

Product Warranty & After-Sales Support

AFTER-SALES SERVICE

Our Support Continues After Delivery

From product warranty, repairs, and replacement parts to inspection and maintenance support, Wen's Phoenix is committed to supporting our customers throughout the service life of our products. We also understand that operating conditions vary by market and location, and can help customers review product use and maintenance needs based on their actual environment.

One-Year Warranty on Standard Products

Our standard products are generally covered by a one-year warranty. If a product develops an issue under normal use, contact us and our team will review the situation and advise on the appropriate warranty support and next steps.

Repairs & Replacement Parts

If a product requires repair or replacement parts due to damage or wear, send us the model information along with photos or videos. Our team will review the condition and advise on the available service options.

Tent Inspection & Maintenance

For tents and outdoor structures, we can assist with inspection and maintenance needs involving canopies, frames, cables, hardware, and anchoring points. Wind conditions, snow loads, installation methods, and other site-specific factors should also be considered for each project.

Support for Different Environments

Outdoor products may be exposed to very different conditions depending on where they are used. Snow, strong winds, coastal salt air, humidity, and other environmental factors can affect product use and maintenance. Our team can help review these conditions and recommend appropriate care or follow-up actions.

Need Help After the Warranty Period? Contact Us.

Our after-sales support does not end when the warranty expires. If you need replacement parts, repairs, maintenance assistance, or support with an older product, send us the product information and current condition. Our team will review the situation and advise on the available service options.

What to Provide When Reporting a Product Issue

Providing the basic information below helps us understand the issue and recommend the appropriate next steps more efficiently.

01 | Product Information Provide the product name, model number, purchase date, or original order information.
02 | Photos or Videos Include clear images of the overall product, the affected area, and the conditions in which the product is being used.
03 | Service Assessment Wen's Phoenix will review the information and advise on warranty coverage, repairs, replacement parts, maintenance, or other available support.

Different Environments Require Different Considerations

Outdoor products are affected by the conditions in which they are installed and used. For tents and structures, factors such as wind, snow load, anchoring, and site conditions should be considered. For outdoor furniture and related products, coastal salt air, humidity, prolonged outdoor exposure, and routine maintenance may also affect long-term condition. If you are unsure whether a product is suitable for your environment, please discuss the intended application with Wen's Phoenix before use or installation.