Q & A
Frequently asked questions
Currently, the following Glass Wall tents are available: 2020HP, 2020PV, 2020P1, 2020V, 2040HP, 2040PV, 2040P1, 2040V, 3MHX-HP, 3MHX-P1, 2530HP, 2530P1.
Pole is alternative in length of 2.8M and 2.4M if required.
Yes, we can make screen printing or label with cutting sheet stickers.
No, only white color is available currently. It’s more elegant and widely popular. If you need any other color, please provide certain order quantity. For more information, please contact our sales representative.
We use unique Keder system which means no more pins and holes. It’s easy and convenient to set up a tent. Our tents will help reduce set up time by up to 50%!
Before the installation, the builders need to know the details of the layout. Normally, the installation could be done within one day but it doesn't include measurement and transportation.
All of our tents passed wind resistance up to 121 kgf/m2. We make sure our tent have the sturdiest structure. However, for safety reason, we suggest you keep your valuables away from tents during the typhoon/hurricane/storm days.
Yes, you could adjust the quantity for the door or window or walls according to your preference.
Yes, but please note that the accessories are at an additional cost.
Yes. Before the builder get the details of layout, please make sure the surface of ground is flat. This is to avoid the tent leaning or unsteady.
Yes, the door can be locked.
No problem, it’s our special design, easy install easy move. You only need to pay the expenses for the transportation and installation.
You could open the window and door, install the air conditioner, and install automatic sprinkler system and curtain.
Currently, artificial grass, wooden decks, or portable decks are available as optional accessories.
Normally, it takes 45~60 days to process an order.
Yes, you are welcome to contact us for any maintaining question.
Basically we have 8 years warranty for the cover top. The Glass Wall and Keder pole can be use longer. If the cover top is brittle, you can change the cover top only.
After the evaluation from the structural technician, out tents resist the 13 on the Beaufort scale, equals to the highest level of moderate typhoon. Besides, we hook the guy ropes to the ring of each stake and fasten each of the guy ropes onto the stakes at each corner. We strongly suggest knock down the tent if the coming typhoon is up to 13 on the Beaufort scale.
It's possible to enter the tent if the door or window is open, we have fly screen windows available as optional accessory.
They are 6mm thick tempered glasses, so the strength is strong enough.
No, Aluminum Keder poles is anti-oxidant and corrosion proof.
You can clean PVC fiber by washing hose and maintain it by tent cleaner.
We can send builders to install the tent for the first order. We guide you how to install the tent by yourselves through the whole process of installation.